Hotel Puerta de Bilbao

Health and sanitary protocols

Hotel Puerta de Bilbao

Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory.
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time, or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Online check-in
  • Towels and bed linen are washed at high temperature
  • Sanitiser, gloves and masks available to guests
  • TV remote control and telephone are sterilised daily in all rooms
  • Remote controls are wrapped in plastic that will be changed regularly
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
  • Access to rooms from the car park will remain closed to guarantee the health and safety protocols
  • Rooms won’t be occupied until 24 hours after their last occupant departed
Hotel Puerta de Bilbao

Protocols for Pools / Beaches

  • Hammocks are disinfected after every use
  • Hammocks must be at least 1.5 metres apart
  • There will be a designated member of staff to manage the hammocks
Hotel Puerta de Bilbao

Protocols for our guests

  • Wearing gloves and masks is compulsory
  • Hand sanitiser available in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
Hotel Puerta de Bilbao

Protocols of our employees

  • All members of our staff know the new health and safety protocols
  • Our staff will wear gloves and masks at all times
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
Hotel Puerta de Bilbao

Catering protocols

  • We use non-reusable tablecloths, cutlery and napkins
  • Orders will be served following all safety measures and delivered to the table covered
  • The amount of people will be kept under control to avoid crowds
  • Menus have been removed from dining areas