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Health and sanitary protocols
Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory.
- Protective screens in customer service areas
- The lifts can only be used by one person at a time, or at most by 2 people who share the same room
- Room keys will be disinfected before handing them over
- Online check-in
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to guests
- TV remote control and telephone are sterilised daily in all rooms
- Remote controls are wrapped in plastic that will be changed regularly
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
- Access to rooms from the car park will remain closed to guarantee the health and safety protocols
- Rooms won’t be occupied until 24 hours after their last occupant departed
Protocols for Pools / Beaches
- Hammocks are disinfected after every use
- Hammocks must be at least 1.5 metres apart
- There will be a designated member of staff to manage the hammocks
Protocols for our guests
- Wearing gloves and masks is compulsory
- Hand sanitiser available in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
Protocols of our employees
- All members of our staff know the new health and safety protocols
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
Catering protocols
- We use non-reusable tablecloths, cutlery and napkins
- Orders will be served following all safety measures and delivered to the table covered
- The amount of people will be kept under control to avoid crowds
- Menus have been removed from dining areas